At NW Cryobank, we work hard to minimize our overhead in order to offer to you one of the best values on the market. Providing our clients with high value is an integral part of our business philosophy. We understand that fertility health care and the use of donor sperm specimens is expensive.
All donor semen is provided in 1.2 cc cryovials. The volume of the specimen will vary between 0.4 and 1.2 milliliters depending on the format and sperm concentration. All vials are frozen to provide upon thaw a minimum motile sperm concentration of 20 million per cc (+/- 30%). We will replace or refund any vial that is found defective from these standards*. All donor semen is to be paid for in advance of shipping unless billed through your physician's office. This greatly reduces our overhead, which helps us to keep our prices as low as possible.
Click here to review our payment information page.
All donor specimens are frozen with the use of a cryoprotectant to aid in the recovery from being frozen and to provide the sperm with the appropriate environment. Our freezing media is antibiotic free, and uses glycerol as the cryoprotectant. Wash media is used for all IUI prepped specimens and in some cased is used for ICI preparations. Our Wash Media contains Gentamycin and should not be used by anyone with a known allergy to this antibiotic.
*In the event a specimen is determined to be substandard, the client has two options for use of the vial.
Client may choose to return the unused specimen for complete refund or credit on future purchase.
Client may choose to utilized the specimen. If the client does not test positive on the hCG blood test, a complete refund or credit on future purchase will be issued.
Your provider must complete the Specimen Report form and return to NW Cryobank within 30 days of receipt of specimen refund or credit. This Specimen Report form provides detailed analysis of the results performed by qualified personnel. All claims for refund/credit due to specimen quality must be processed within 30 days of specimen receipt as we have no control over outside storage facilities, and should be reported to us as soon as is practical.
Sperm count guarantees apply only to specimens upon appropriate initial thaw and prior to any additional handling or washing procedures that may be performed at the discretion of the processing laboratory. Qualified personnel include MDs, Medical Technologists, Embryologists, or Clinical Laboratory Scientists licensed and qualified for high complexity testing procedures through CLIA. We make every effort to ensure that our specimens are processed and shipped to provide you with good sperm and in good condition.
Refunds will not be issued on vials that were shipped, returned to NW Cryobank for storage and reshipped or for any vial which has been stored outside of our facility for more than 90 days.